Contact information

📩 Contact information 

Customer Support

 

For all enquiries, please contact us via:

• Email: strandsbytee@gmail.com
• Instagram DM: @strandsbyteeuk

Our customer support hours are:

 

Monday–Friday, 9am–5pm (UK time)

We aim to respond to all enquiries within 24–48 business hours.

Order Enquiries

When contacting us about an order, please include:

• Your full name
• Order number
• A brief description of your enquiry

This helps us assist you as quickly as possible.

 

Multiple Messages

Please avoid sending multiple emails or messages regarding the same enquiry, as this may delay our response time.

Abusive or Inappropriate Communication

We reserve the right to refuse service or cease communication in cases of abusive, threatening, or inappropriate behaviour toward our team.

 

Kindly Note: ❗️This policy does not affect your statutory rights under UK consumer law.